Audit and Assurance

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Security assessment of live chat/web chat tools

  • 1.  Security assessment of live chat/web chat tools

    Posted 02 Apr, 2020 04:36

    Hello friends,

    I hope all are safe and well.
    My organisation is considering a webchat/live chat tool for customer services division and easing pressure on the contact centre.

    Are there any particular guidelines you recommend when assessing such tools from IS perspective?

    Appreciate your guidance



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    Pratik Shah
    Information Security Manager
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  • 2.  RE: Security assessment of live chat/web chat tools

    Posted 11 Apr, 2020 14:08
    Pratik:

    This link will give you information you need to move to next step.

    https://www.whoson.com/gdpr/gdpr-compliance-live-chat-checklist/

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    Suresh Chhabria
    VP
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