Building an emotionally intelligent security team

When:  Jun 25, 2019 from 6:30 PM to 8:30 PM (IE)
​We are really pleased to have Valery Lyons present at "ISACA's Last Tuesday" event for June!

Speaker Bio: Valerie Lyons

With over 30 years experiences working in ICT, Valerie is a highly accomplished cybersecurity and data protection risk manager with extensive experience at senior level in the financial services sector. She has a successful track record in delivering business-driven information security solutions and has a strong focus on team development and team leadership. She is currently engaged as COO and senior GDPR consultant at BH Consulting. Prior to joining BH Consulting, Valerie spent 14 years as Chief Cybersecurity Manager at KBC Bank, Ireland. Also a PhD Scholar in DCUs Business School, she recently won a prestigious scholarship award for her research (on organisational privacy approaches, incidents and trust) from the Irish Research Council. Valerie is a frequent speaker on cybersecurity, cyberrisk management and data protection, to both academic and industry audiences.


Presentation Abstract

Amidst the fast-paced changes in the digital space, security and privacy professionals are often preoccupied with keeping up-to-date with the latest technologies, the latest regulations, the latest security architectures and so on. However often they overlook a far more important aspect of their career - their own personal development and that of the teams they lead. The dynamic between individuals, team members, other teams, colleagues, vendors, customers etc. is paramount to individual achievement, team engagement, and team performance. But what factors influence that dynamic and can we control those factors?


Daniel Goleman, an American Psychologist, believed that at the heart of team dynamics and team leadership lay a series of traits referred to as ‘emotional intelligence’ (EQ). EQ is the capability of individuals to recognise their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behaviour, and manage and/or adjust emotions to adapt to environments or achieve one's goals. In addition to EQ, each individual in a security team has a gender, age and cultural background, and a set of beliefs most likely defined by how and where they grew up and the values of their parents. So pivotal concepts like ‘what does success mean to you’, ‘what are your goals in life’, ‘how much money is enough’ will vary from team member to member, person to person.


Team climate is known to be influenced by leadership style—by the way the leader motivates direct reports, gathers and uses information, makes decisions, manages change initiatives, and handles crises. How can we develop as leaders of security teams to grow our own EQ and that of our teams? Coaching tools can help. By applying these tools, we can help individuals and teams sympathetically explore perhaps aspects of personality that might prevent career progress or explain why, despite a great job, someone still feels unfulfilled. Tools might also enable an explorations of inner critics and negative self-beliefs. This presentation aims to briefly outline those tools, to discuss my experience of coaching using them, and to share some valuable resources to anyone interested in personal or team development.


As a qualified executive coach since 2013, I have applied many EQ coaching tools with various team members, including myself. By using these tools, we can help team members sympathetically explore perhaps aspects of personality that might prevent career progress or explain why, despite a great job, someone still feels unfulfilled. Certain coaching tools can also help facilitate exploring our inner critics and negative self-beliefs. This presentation aims to briefly outline those tools and is divided into two sections, the first explores some of the more effective coaching tools for individual development:


• Emotional Intelligence Assessments and 360 reviews.


• The 9 Enneagram Types


• The 5 Whys (and other good coaching questions)


• Mindful Coaching Strategies


The second section explores tools more suited to coaching teams, to help create more High Performing Teams, and can be applied very successfully after coaching the individuals within a team:


• Tuckman’s Team Stages Theory


• Belbin’s Team Roles


• Beckhard’s GRPI Model


This hopes to be a very interactive (and hopefully fun) session, with several session takeaways, including directions to some really effective free online tools to help analyse your team members’ roles, and enneagram type analysis.

Location

Carmelite Community Centre
Aungier Street
Dublin