Half Day Talk : IT Service Management [FREE For Members]

When:  Sep 15, 2020 from 14:00 to 17:30 (MY)
Associated with  Malaysia Chapter

Dear Members, 

Greetings! Hope everyone is staying safe and well during this pandemic outbreak.

With the recent RMCO phase taking into effect and after hearing back some of the member’s feedback, ISACA Malaysia Chapter is excited to be able to kick start back our on-site chapter’s members events by having a unique half day talk on IT Service Management – ISO/IEC 20000-1.

The third edition of ISO/IEC 20000-1 standard has been developed to help organizations better respond to today’s business environment and increasing service requirements. This standard will help your organization to improve the effectiveness of your service management system (SMS) so you can deliver high quality, reliable services to your customers.

This member talk will aim to provide the following learning for attendees:

  • Gain insight into the ISO/IEC 20000-1:2018 development process and the different perspectives that were considered to ensure that the updated standard is fit to support the current and anticipated future trends in your organization’s service management. 
  • Learn about common terms and definitions, new and changed requirements outlined in the standard and the new ISO high level structure that is now applied to all new and revised management system standards.
  • Walk through with participants on key stages in implementing IT Service Management System at enterprise level to achieve the certifications.

The speaker for this half day talk will be Cik Wan Nasra Wan Firuz, whom has more than 17 years working experience in ICT related industry which 8 years in management system audits.

As seats are LIMITED, more so during the RMCO period whereby we need to adhere to strict SOPs from the venue, please register ASAP to secure yourself a seat. Each delegate will be entitled to earn 3 CPE points.

For more details and registration, please visit here.

Location

Sime Darby Convention Centre
1A, Jalan Bukit Kiara 1
Kuala Lumpur, 60000

Pricing Information

Registration Price
All Registrants RM0.00