Dear Members,
ISACA Malaysia Chapter is proud to introduce by popular request a Members Talk on IT Service Management – ISO/IEC 20000-1.
The third edition of ISO/IEC 20000-1 has been developed to help organizations better respond to today’s business environment and increasing service requirements. This standard will help your organization to improve the effectiveness of your service management system (SMS) so you can deliver high quality, reliable services to your customers.
Get insight into the ISO/IEC 20000-1:2018 development process and the different perspectives that were considered to ensure that the updated standard is fit to support the current and anticipated future trends in service management.
You’ll learn about common terms and definitions, new and changed requirements outlined in the standard and the new ISO high level structure that is now applied to all new and revised management system standards.
This member talk will provide a walk through with participants on key stages in implementing IT Service Management System at enterprise level to achieve the certifications.
The session will be conducted by Cik Wan Nasra Wan Firuz who has more than 17 years working experience in ICT related industry which 8 years in management system audits.
Seats are LIMITED, please register ASAP to secure yourself a seat. Each delegate will earn 3 CPE points.
To register, click on the registration button below. More details can also be found
here.