Auditing IT Service Management- Process based on COBIT (Face-to-Face)

Starts:  Jun 10, 2023 08:00 (SG)
Ends:  Jun 24, 2023 17:00 (SG)
Associated with  Manila Chapter

Learning Objectives:

This Course will focus on the core of performing an Audit function using COBIT on various IT Processes and Operations defined and implemented by the IT Organization through RACI Chart to function efficiently and effectively.  These IT Processes are the vehicle in order to execute Policies, Standards, Guidelines and Procedures. This will identify and determine what are the Key Risks and Controls in a specific IT Processes and how are these being measured in terms of metrics to monitor the progress and performance.

Will gain an understanding on how these various IT Processes are integrated and dependent with other IT Processes and the related information - an input and its outcome or work product as an output.

Determine how these IT Processes are being Plan, Build, Run and Monitor in order to support the IT Related Goals and ultimately the Enterprise Goals.

Course Outline:

To provide a reasonable assurance that controls are in place and operating effectively on various IT Processes:

1. Service Portfolio

2. Demand Management

3. Business relationship Management

4. Service catalogue Management

5. Service level Management

6. Availability Management

7. Capacity Management

8. Supplier Management

9. Change Management

10. Configuration Management

11. Release and Deployment

12. Validation and Testing

13. Knowledge Management

14. Event Management

15. Incident Management

16. Request Fulfillment

17. Problem Management

18. Access Management


ISACA Member Php14,000.00

Non Member Php20,000.00

Fees are subject to 12% VAT


ISACA Manila Professional Development Center
Unit 2109 City Land 10 Tower II
#154 HV Dela Costa St.
Makati City, 1227
Event Image


Jaja Draculan