LEARNING OBJECTIVES:
• Understand the purpose, benefits, and structure of ISO/IEC 20000-1.
• Explain key ITSMS concepts and terminology as defined in the standard.
• Understand the requirements of each clause of ISO/IEC 20000-1:2018.
• Recognize the application of the Plan-Do-Check-Act (PDCA) cycle within an ITSMS.
• Understand the relationship between ISO/IEC 20000-1 and other frameworks (e.g., ITIL).
• (For Implementation focus) Understand the key steps involved in implementing an ITSMS.
• (For Auditor focus) Understand the principles and practices of auditing an ITSMS against the standard.
AUDIENCE:
The primary audience for this course is for IT Officers, IT Controls, Compliance and Governance Officers, who are mandated to establish, implement, improve and maintain an ITSMS Program. For Auditors who would like to know about ITSM which can be an input in providing an Assurance on IT function to determine if IT’s roles and responsibilities are align with Business Strategy and IT controls are in place and effective. For other individuals who are interested in leading practices in ITSMS.
COURSE FEE:
ISACA Member Php14,700.00
Non-Member Php21,000.00
Fees are subject to 12% VAT