Topic - "Developing measurement metric for monitoring"
Agenda
1. Introduction
2. Value creation for Stakeholders
3. Governance process
4. What we need to do to Monitor?
5. Measurement metrics for monitoring
6. Developing metrics
7. Service, Process and Technology metrics
Learning Objectives
- To learn why performance measurement is essential and how it helps in monitoring achieving objectives of the organization.
- To learn how to define metrics for measuring service levels that help in achieving objectives. How these cascade into process level metrics and then technical metrics.
- To learn how to select key performance measurement metrics from different metrics developed earlier.
- To learn how to present the metrics and trends from the results of metrics that will help in monitoring governance objectives.
Sunil Bakshi - (MCA, CISA, CISM, CGEIT, CRISC, CISSP, CDPSE, PMP, CEH, AMIIB, ISO 27001 LA, BS25999 LI, ISO 27001 LA, ISO9001 LA)
He had worked with State Bank of India in IT. He also worked as Manager in Enterprise Risk Services group of Deloitte Touché Tohmatsu India Private Limited, Mumbai and as Senior Manager in Wipro consulting services.