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28 March 2026
US Embassy Sofia
Information Management Assistant
Announcement Number: SOFIA-2025-06
Hiring Agency: Embassy Sofia
Position Title: Information Management Assistant: Open to All Interested Applicants (Information Technology Infrastructure Assistant)
Open Period: 01/21/2025 - 01/27/2025Format MM/DD/YYYY
Vacancy Time Zone: GMT+2
Series/Grade: LE - 1805 6/7/8
Salary: Not Specified
Work Schedule: Full-time - (40 hours per week) *Salary for Grade 6: BGN 28,800 per year (gross) *Salary for Grade 7: BGN 33,929 per year (gross) *Salary for Grade 8: BGN 37,935 per year (gross)
Promotion Potential: LE-8
Duty Location(s): 2 in Sofia, BU
Telework Eligible: No
For More Info:
HR Section
000-000-0000
Sofia_Applications@state.gov
Overview
Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
For USEFM:
*FSN-6 is FP-8 Trainee level
*FSN-7 is FP-7 Trainee level
*FSN-8 is FP-6 Full performance level
Actual salary determined by Washington D.C.
• All Interested Applicants / All Sources
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Permanent
Appointment Type Details:
Indefinite subject to successful completion of probationary period
Marketing Statement:
We encourage you to review the Eight (8) Qualities of Overseas Employees before you apply.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Summary:
The work schedule for this position is:
- Full Time (40 hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (one month) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position: No
Relocation Expenses Reimbursed: No
Duties
As an Information Management Assistant, the incumbent ensures Embassy staff receive exceptional IT services by responding to inquiries and resolving IT issues immediately. The incumbent monitors the information technology infrastructure including PCs, servers, mobile devices, software applications, networks and other peripheral devices, maintains them and troubleshoots whenever necessary. The position communicates with Embassy staff at all levels and ensures that community is informed about the latest IT related information and actions necessary relevant to their job functions.
Qualifications and Evaluations
Requirements:
To be considered for this position, you must enter the requested information in the Education, Experience and Language sections of your ERA application.
All applicants under consideration will be required to pass medical and security certifications.
Education Requirements:
University degree in Computer Science, Information Systems, Electronics Engineering, or Audio/Visual Communications and Technology or closely related field.
Please address this factor in your ERA application under Education.
Evaluations:
You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.
Qualifications:
EXPERIENCE:
For Grade 8 (Full performance level):
Minimum of three years (full-time equivalent) of experience in network/computer systems or IT user support is required.
For Grade 7 (Trainee level):
Minimum of two years (full-time equivalent) of experience in network/computer systems or IT user support is required.
For Grade 6 (Trainee level):
Minimum of one year (full-time equivalent) of experience in network/computer systems or IT user support is required.
Please address this factor in your application under Main Duties & Responsibilities of your Work Experience.
Language:
This may be tested
English: Level 3 - Good working knowledge (reading/writing/speaking) is required.
Bulgarian: Level 4 - Fluent (reading/writing/speaking) is required. May include the ability to translate
Please address this language requirement in your ERA application.
Job Knowledge:
- Deep knowledge of industry best practices and principles in IT Operations Support, IT Infrastructure Support, IT Service/Helpdesk Support, and End User Support is required.
- Deep knowledge of and experience with Microsoft Active Directory and best practices surrounding implementation and use including creating and configuring AD users, groups, computer objects, and group policy implementations is required.
- Deep knowledge of Microsoft Windows Server platforms and Windows operating system is required as demonstrated by holding a prior system administrator position.
- Deep knowledge of troubleshooting principles and experience successfully troubleshooting and resolving server and/or desktop performance issues, operating system failures, as well as repairing software and hardware failures is required.
- Good knowledge of VMware vSphere/ESX Server virtualization technologies and vCenter administration.
- Knowledge of Microsoft Exchange admin center, configuring individual, group, and shared mailboxes.
- Good knowledge of PBX administration.
- Good knowledge of UHF/VHF and HF administration.
- Working knowledge of Microsoft SharePoint and SQL Database administration.
- Excellent knowledge of Mobile device management (MDM) systems, installing and troubleshooting security profiles on mobile devices.
- Working knowledge of Apple computers, portable devices, software, MacOS and iOS operating system management and troubleshooting.
- Working knowledge of Android based mobile device platform management and troubleshooting steps.
Skills And Abilities:
- General skills in critical thinking, time management, judgment and decision making, active learning strategies, instructing, active listening, coordination, service orientation, monitoring, equipment selection, installation, complex problem solving, systems evaluation, systems analysis, management of material resources, equipment maintenance, technology design, repairing, operations monitoring, operation and control and quality control analysis.
- Specialized skills in IT modernization, translating business needs into technical solutions, IT asset management, IT project management, information security, customer service, presenting technical concepts in layperson terms, enterprise systems, desktop and peripherals, network infrastructure, mobile services, and video conferencing.
- Excellent computer skills: ability to perform hardware setup, operational adjustments, and maintenance. A team player with ability to collaborate with colleagues from different offices and deliver exceptional customer services. Good interpersonal skills to resolve priority issues, system limitations, down-time, and meeting deadlines. Good understanding of the priorities of key managers to ensure that the computer organization is responsive to their needs. Excellent judgment and ability to work independently under pressure in time-sensitive and emergency situations. Ability to document issues and resolutions using excellent written communication skills, use excellent verbal skills to communicate effectively with other employees and maintain positive working relationships; use logical reasoning. Ability to learn and apply new skills and concepts quickly with attention to detail.
- May be required to lift up to 25 kg.
Benefits and Other Info
Benefits:
Agency Benefits:
Compensation
- Year-end bonus
- Transportation and meal allowances (included in the cited gross pay)
- Performance management program and annual performance-based salary increase
- Awards program
- Salary advance program
- Medical reimbursement plan for employees and family members
Work/Life Balance
- Observing Bulgarian and U.S. official holidays (totaling over 20 additional days off)
- Fee based in-house services: dry cleaning, hairdresser, esthetician, jeweler, car wash, tailor, car rental, assistance for purchasing multisport card
- On-site ATM and bank office
- On-premises parking lot
Work Environment
- Positive work environment where respect, integrity and tactfulness are valued and encouraged
- Friendly, inclusive and supportive community
- Secure workspace with full access to people with disabilities
- Cafeteria, kitchenettes, café shop
- On-site gym, tennis court, table tennis and other sport facilities and activities
- Various community events and activities, holiday community celebrations
- Charity and volunteer activities
Professional Growth Opportunities
- Onboarding and on-the-job training
- Professional development opportunities including online and classroom trainings in Bulgaria or abroad
Conditional Offer of employment is extended by the HR Office.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Other Information:
HIRING PREFERENCE SELECTION PROCESS:
Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active-duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
How to Apply:
All candidates must be able to obtain and hold a Public Trust clearance.
To apply for this position, click “APPLY TO THIS VACANCY” button. For more information on how to apply visit the Mission internet site.
Required Documents:
Please upload all applicable documents to your application. If you fail to submit a complete application, then your application may be disqualified for this position.
All Applicants:
- University School Diploma
- Residency and/or Work Permit (for non-Bulgarian citizens only)
- Copy of Sponsor's Orders/Assignment Notification (or equivalent - for EFMs only)
- DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable - for EFMs only)
SF-50 (if applicable - for EFMs only)
Next Steps:
Only short-listed applicants will be contacted.
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email or phone.
For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
Full details and applications at Information Management Assistant