Effective: August 2025 (v2.1)
We understand that plans can change. To provide clarity and fairness to both our members and the Chapter, we’ve outlined our cancellation policy below:
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Cancellation Timeframe
- In person events chargeable, such as a Conference, Members’ Meeting: Cancellations made more than 14 days prior to the event will receive a full refund, less than 14 days, then no refund will be provided, as we usually have to confirm numbers with the venue 14 days prior to the event.
- In person events non-chargeable, such as a Conference, Members’ Meeting: Cancellations made less than 14 days prior to the event, the Chapter reserves the right to charge the per-delegate cost payable to the venue.
- Training courses, in person: full refund up to 14 days prior to the first day of the course. Less than 14 days, then a 100% cancellation charge is applied.
- Training courses, virtual: full refund up to 7 days prior to the first day of the course. Less than 7 days, then a 100% cancellation charge is applied.
- Webinars, cancellation charges will not apply.
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No-Shows
Failure to attend a scheduled event without prior notice will be considered a no-show and may result in a 100% charge of the booking fee.
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How to Cancel
To cancel, please contact us via:
- Email: mhughes@isaca-central.org.uk
- Online: if booking is via Eventbrite, then please use the cancel ticket facility within Eventbrite
Please include your name, order or booking number, and reason for cancellation if applicable.
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Exceptions
We recognise that emergencies happen. In cases of illness, emergencies, or unforeseen events, please reach out to us directly. We may offer a partial refund or rescheduling at the Chapter’s Board’s discretion, on a case by case basis.