Chapter FAQ

If your question is not answered below, please use the Contact Us form for assistance.

Library / Resources

General | Top

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Contacts / Connections | Top

Q: How do I find other members?

A: Click the “Network" or "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address
  • City
  • State
  • Country

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

Event CPE & Presentations | Top

Q: How do I apply a pre-loaded CPE in my account?

A: CPE hours earned and tracked through the ISACA Central Florida Chapter will be pre-loaded into your account.  (you must register as an ISACA member for the event)  Before these CPE hours are counted towards your requirements, you must apply them. Here are the steps to apply your pre-loaded CPE earned from ISACA:
  1. Log-in at
  2. Click on Certifications & CPE Management
  3. Click on the button to Report and Manage CPE for any certification that you hold
  4. If you have pre-loaded CPE in your account that are unapplied, you will see a section titled, “Unapplied CPE Hours”. Under the “Actions” column, click the link to “Apply”
  5. The CPE details will be pre-populated, you will only need to enter the number of CPE to add towards each certification that you hold. Each pre-loaded CPE event will have a maximum number of hours allowed to report.
  6. Click Save & Close, and you will now see that event listed under your CPE Hours Applied to Certification section

Q: How do I obtain a CPE certificate for a Chapter Event that I attend?

A: Chapter members can apply a pre-loaded CPE and download the certificate for a Chapter hosted/managed event following these steps:
  1. Follow the steps for How do I apply a pre-loaded CPE in my ISACA account
  2. Click on ISACA CPE records
  3. Click Download for the desired CPE certificate

Q: How do I obtain a presentation from a Chapter Event?

A: All chapter member event presentations and select free education presentations are posted for ISACA Central Florida Chapter Members in the Chapter Library for the current year.  Please login with your ISACA profile, then navigate to the Chapter Website, Member Only Content, Chapter Library.  Search in folders Education and Membership Meetings.  
During an event, the ISACA Chapter Board Member facilitating the event will announce if and how the presentation slides will be made available. Paid or other select Education events may only be distributed to registered attendees. 

Q: Can I earn CPEs for speaking at a Chapter Event?

A: These activities include the development and delivery of professional educational presentations and the development of self-study/distance education courses related to the certification’s domains. For presentations and courses (all types), CPE hours are earned at five times the presentation time or time estimated to take the course for the first delivery (e.g.: two-hour presentation earns ten CPE hours) and at the actual presentation time for the second delivery. CPE hours cannot be earned for subsequent presentations of the same material unless the content is substantially modified. For self-study/distance education courses, one CPE hour is earned for each hour spent upgrading/maintaining the course limited to twice the estimated time to take the course.

Q: How can I get help registering for a Chapter Event? 

A:  If you recently joined the chapter, registration lists for certain events may not be sync'd yet. Please contact to request assistance. 

Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the affiliated community via the My Communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.