NEW! - Spring 2023 “ITIL 4 Foundation Exam Prep” - (Live Global Webinar)

Starts:  Mar 30, 2023 09:00 (ET)
Ends:  Mar 31, 2023 17:00 (ET)
Associated with  New York Metropolitan Chapter

The final class registration day will be closed on March 27th   2023 at 8 pm. No exceptions are made.

Note:  Due to COVID-19 This event will be online only
" Please register for this class using a private email address (Gmail, yahoo, AOL, Hotmail address etc.) and not your organization's email address.
Many organizations block emails with attachments and block Webex links"

Dates and Times: All times are New York time (Eastern Standard Time). Please click here to hear the time and date in your location.

Thursday/Friday, March 30, 31 2023  9:00 AM to 5:00 PM EST

Prerequisite: IT service management professionals, IT professionals, IT controls professionals, IT auditors, service delivery professionals

Benefits of this class: ITIL 4 provides a flexible foundation for organizations that need to integrate various frameworks and approaches into their service management operating models. ITIL 4 aims to help businesses navigate the new technological era of digital services and new disciplines such as Agile, DevOps, Lean etc.


Who should attend: Anybody who is interested in learning about IT service management and is interested in preparing for ITIL 4 Foundation Examination

Course Material:

Content-rich manual /course handouts consisting of about 195 slides plus

1. 75 practice question to be done in the class

2. Exam aids

3. Glossary of terms

4. ITIL 4 Axioms accessible online only

Course Syllabus:

Topics to be covered:

– What is ITIL 4

– Service Management Key Concepts

– Management practices

– Key service concepts

– ITIL Guiding principles 

– Four dimensions of service management

– Service value system

– 14 general management practices, 

– 17 service management practices, 

– 3 technical management practices, 

– Activities of the service value chain, and how they interconnect

– Tips and techniques for Exam 


CPE Credits: 14              Capacity: Webinar - 15 people.
Live broadcast webinar location: Anywhere in the world
Refund Policy: 80% refund on or before March 6, 2023. Refunds must be requested in writing only to and will not be accepted after the said date. No Refund will be granted if class material has been sent.

· Very Important:
Anyone who fails to make a payment online will not be considered an attendee.  Registering for this class does not automatically register you for the ITIL 4 foundation exam. Please register for the exam by logging on to the AXELOS website:

· CPE  credits can be applied toward each ISACA designation that is held. Full  CPE credits will be awarded only if all sections of Exam Preparation classes have been attended.

· Webinar sessions are not being recorded - it's a live broadcast.

· You cannot switch between onsite and online sessions once decided.

· Webinar access instructions are provided 5 days prior to the first day of class.


Register Now